Terms of service

Terms of Service

Last updated: April 20, 2026

OVERVIEW

Welcome to Toplux Nutrients! The terms "we", "us" and "our" refer to Toplux Nutrients. Toplux Nutrients operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Toplux Nutrients is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as subscription billing, refund limitations, health and safety disclaimers, warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

You must be at least 18 years old (or the age of majority in your state, province, or country of residence, whichever is greater) to purchase from our store. Our products are dietary supplements and are not intended for use by persons under 18 years of age. By agreeing to these Terms of Service, you represent that you meet this age requirement.

To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 — OUR PRODUCTS AND HEALTH DISCLAIMER

Toplux Nutrients sells dietary supplements. Our products are not intended to diagnose, treat, cure, or prevent any disease. Statements made about our products have not been evaluated by the Food and Drug Administration (FDA), Therapeutic Goods Administration (TGA), or any other regulatory body. Individual results may vary.

Before using any of our products, you should:

  • Consult a qualified healthcare professional, especially if you are pregnant, nursing, trying to become pregnant, taking any medication, or have any underlying medical condition
  • Read the full ingredient list and confirm you have no allergies or sensitivities to any listed ingredient
  • Follow the dosage instructions on the label exactly and do not exceed the recommended daily serving
  • Stop use and seek medical advice if any adverse reaction occurs

Our products are intended for healthy adults as a dietary supplement only, not as a substitute for a varied diet, medical treatment, or professional medical advice.

We have made every effort to provide an accurate representation of our products in our online store. However, product packaging, capsule color, or tablet appearance may differ slightly from images shown due to supplier updates or production batches. We do not warrant that the appearance of any product will exactly match the images shown.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. Toplux Nutrients reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Toplux Nutrients confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order has been accepted or passed to fulfillment. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email, billing address, and/or phone number provided at the time the order was placed.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale, repackaging, or export.

SECTION 4 — PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Promotional discounts (including but not limited to first-order discounts, welcome offers, bundle discounts, and subscriber discounts) are intended for genuine customer use. We reserve the right to void, reverse, or refuse any discount where we reasonably suspect misuse, including repeat redemptions by the same customer, the creation of multiple accounts to claim the same offer, or the use of any discount in combination with subsequent refund or cancellation requests designed to exploit the offer.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 — SUBSCRIPTIONS

Certain products are available on a recurring subscription basis ("Subscriptions"). By placing a subscription order, you authorize us to automatically charge your selected payment method at the frequency you selected (e.g., every 30, 60, or 90 days) at the then-current subscription price, until you cancel in accordance with this section.

5.1 Subscription Discount Subscriptions are offered at a discounted rate (including the 15% subscriber discount and any similar promotional rate) in exchange for your commitment to recurring deliveries. The discount is conditional on the subscription being maintained in good faith.

5.2 Cancellation You may cancel your subscription at any time before your next renewal ships. Cancellation takes effect for the next scheduled order and does not affect any order that has already been processed or shipped. To cancel, log into your customer account or email us at topluxnutrientshelp@outlook.com before your next renewal date.

5.3 No Refunds on Subscriptions Subscription orders are non-refundable once shipped. This includes the initial subscription order and every subsequent renewal. This policy exists due to repeated misuse of the subscriber discount, where customers claimed the 15% (or other promotional) discount, received their product, and then requested a refund or cancellation.

5.4 No Cancellation After Use A subscription order may not be cancelled, returned, or refunded once the product has been opened, used, or the tamper seal has been broken. For health and safety reasons (see Section 6), we cannot accept returns of opened supplement bottles under any circumstance. If a renewal has shipped and you wish to return an unopened, sealed, undamaged bottle, you must contact us within 7 days of delivery and return shipping is at your cost. Refunds for returned, unopened subscription items (if accepted at our discretion) will be issued as store credit only.

5.5 Failed Payments If a subscription payment fails, we may retry the charge or pause your subscription. Repeated failed payments may result in cancellation without notice.

5.6 Price Changes Subscription prices may change with at least 14 days' notice sent to the email address on file. Continued use of the subscription after the notice period constitutes acceptance of the new price.

SECTION 6 — HEALTH AND SAFETY: NO RETURNS ON OPENED SUPPLEMENTS

For the health and safety of all our customers, we cannot accept returns of opened, used, or tamper-broken supplement bottles under any circumstance. Once a supplement bottle has left our fulfillment facility and been opened, we have no way to verify its contents, storage conditions, or that it has not been tampered with. Reselling or restocking such products would pose an unacceptable safety risk.

This is an industry-standard practice for ingestible products and is consistent with consumer safety regulations in Australia, the United States, the European Union, and the United Kingdom.

Refunds and returns on one-off orders are handled in accordance with our Refund Policy.

SECTION 7 — SHIPPING AND DELIVERY

Standard delivery takes 6–27 business days from the date of dispatch, depending on your location and local carrier performance. Delivery times are estimates only and are not guaranteed.

We are not liable for shipping and delivery delays. We are not responsible for delays caused by shipping carriers, customs processing, incorrect addresses provided at checkout, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

Lost or stolen packages: if a package is marked delivered but not received, please contact the carrier first. We will assist where possible but are not liable for packages confirmed as delivered by the carrier.

Customs, duties, and import taxes (if any) are the responsibility of the recipient.

SECTION 8 — CHARGEBACKS

If you have a concern about an order, please contact us at topluxnutrientshelp@outlook.com so we can resolve it directly. Initiating a chargeback with your bank or card issuer without first contacting us may result in your account being suspended and future orders being refused.

We will dispute chargebacks where we have evidence of legitimate delivery and where the customer has not attempted to resolve the issue through us first. Abuse of the chargeback process (including chargebacks following confirmed delivery of a subscription order or a promotionally-discounted order) is treated as a breach of these Terms.

SECTION 9 — INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Toplux Nutrients, its affiliates or licensors and are protected by applicable patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Toplux Nutrients, Shopify or any third party. Unauthorized use of the Services may be a violation of intellectual property laws. All rights not expressly granted herein are reserved.

Toplux Nutrients' names, logos, product and service names, designs, and slogans are trademarks of Toplux Nutrients or its affiliates or licensors. You must not use such trademarks without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 10 — OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 11 — THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review the third-party's policies carefully before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

SECTION 12 — RELATIONSHIP WITH SHOPIFY

Toplux Nutrients is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Toplux Nutrients. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Toplux Nutrients, including any injury, damage, or loss resulting from purchased products. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Toplux Nutrients.

SECTION 13 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our Privacy Policy and Shopify's Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you.

SECTION 14 — FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use.

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

SECTION 15 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 16 — PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the Services; (e) use any robot, spider, scraping, data gathering tools, automatic devices, AI tools, or automated or manual means to access the Services; (f) interfere with, bypass, or circumvent the security or authorization features or other measures we employ to restrict access to the Services; or (g) create multiple accounts or otherwise attempt to obtain first-order or subscriber discounts more than once per household. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 17 — AGENTS

17.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.

17.2 No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 17.4 below. In addition, no Agent may access, use, or interact with the Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.

17.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.

17.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans; (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer; (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 18 — TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Subscriptions (for amounts already billed), Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 19 — DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes and is not a substitute for professional medical advice, diagnosis, or treatment. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services.

EXCEPT AS EXPRESSLY STATED BY TOPLUX NUTRIENTS, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 20 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL TOPLUX NUTRIENTS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 21 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Toplux Nutrients, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 22 — SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 23 — WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 24 — ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 25 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Toplux Nutrients is headquartered. You and Toplux Nutrients consent to venue and personal jurisdiction in such courts.

SECTION 26 — HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 27 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 28 — CONTACT

Questions about these Terms of Service, refund requests, subscription cancellations, or any other customer service matter should be directed to:

topluxnutrientshelp@outlook.com